Quictent Warranty

You can find Quictent's policy for warranty and replacement parts from here.

What are covered?

Quictent products apply to a flexible warranty from 6-month to 5 years, which takes into effect from the purchase date on the receipt. Please refer to Quictent Warranty for the latest warranty information of each category. Please note:

We’ve added the warranty information for the Truck Tent, Motorcycle Shelter, and Raised Garden Bed.
The warranty of the Party Tents and the RAISED GARDEN BEDs varies from the size and the material respectively. We highly appreciate your kindness to specify the required information when filing for a warranty claim for the two categories.

Notice The free warranty only applies to manufacturing defects and normal use. The free warranty applies to Quictent products from the Quictent website and its Authorized platforms and dealers include but are not limited to the following: Amazon, Walmart, eBay. We may change, update any contents included without noticing in advance. For the latest updates, please bookmark this page or contact our customer support team.
Product Category	Warranty
Shade Sail	5 Years Warranty for All Parts
Truck Tent	2 Years Warranty for All Accessories
Motorcycle Shelter	1 Year Warranty for All Parts
Pop Up Canopy	6 Months Warranty for Frame, Roof, And Sidewalls A Lifetime Warranty for Ropes and Stakes A Lifetime Warranty for a Few Natural-Loss Parts 50% Off for Part Order Exceeding the 6-Month Warranty
Party Tent (Smaller or Equal to 10’ x 30’)	6 Months Warranty for Cover and Poles A Lifetime Warranty for Connectors, Pegs, Ropes, and Elastic Ropes 50% Off for Part Order Exceeding the 6-Month Warranty Damages caused by inclement weather not covered by the warranty.
Party Tent (Bigger than 10’ x 30’)	1 Year Warranty for Cover and Poles A Lifetime Warranty for Connectors, Pegs, Ropes, and Elastic Ropes Lifetime 50% OFF for Parts Order Exceeding the 1-Year Warranty Damages caused by inclement weather not covered by the warranty.
Carport	1 Year Warranty for Cover and Poles A Lifetime Warranty for Connectors, Pegs, Ropes, and Elastic Ropes Lifetime 50% OFF for Part Orders Exceeding the 1-Year Warranty Damages caused by inclement weather not covered by the warranty.
Greenhouse	1 Year Free Warranty for Frame 6 Months Warranty for Cover A Lifetime Warranty for Connectors 50% OFF for Part Order Exceeding 1-Year Warranty
RV Cover	2 Years Free Warranty A Lifetime Warranty for Connectors 50% OFF for Part Order Exceeding the 2-Year Warranty
Raised Garden Bed (Galvanized Steel)	5 Years Warranty for Raised Garden Bed Part 2 Years Warranty for Greenhouse Cover A Lifetime Warranty for Greenhouse Connectors 50% OFF for Part Order Exceeding the 5-Year Warranty
Wooden Raised Garden Bed	1-Year Warranty for Wooden Garden Bed A Lifetime Warranty for Steel Corner Brackets 50% OFF for Part Order Exceeding the 1-Year Warranty
Chicken Coop	365-day warranty for the Pole and Connector 180-day warranty for the Cover and Net 50% OFF for Part Order Exceeding the 1-Year Warranty

What are not covered?

Quictent shall not be responsible for the inevitable breakdown due to extended use (e.g.exhausted zippers), and defects caused by accident, abuse, alteration, animal attack, bad weather damage, misuse, or improper care(e.g. leave tent outside overnight without precautions).

How can I file for a warranty?

Please contact us with the order number (required) and photos of defects (required) so that the Quictent customer service expert can help out as soon as possible.

How can I obtain replacements for parts which are out of warranty?

Please contact us with your original order number, needed part number and pieces for each part. A customer support expert will get back and follow up on your request in hours.

Warranty & Replacement Parts

What are covered?

What are not covered?

How can I file for a warranty?

How can I obtain replacements for parts which are out of warranty?

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